Delta Dental of Arizona has announced its certification as a Center of Excellence by BenchmarkPortal. The Center of Excellence recognition is one of the most prestigious awards in the customer service and support industry and highlights Delta Dental’s commitment to improve lives by promoting optimal oral health.
“Our customer service and claims departments are focused on how to best serve Delta Dental’s customers—whether members, employers or providers,” said Craig Livesay, vice president of operations for Delta Dental of Arizona. “The Center of Excellence ranking validates the stellar work of our call center staff and gives Delta Dental of Arizona an advantage in a highly competitive marketplace.”
Call centers achieve the Center of Excellence distinction based on best-practice metrics drawn from the world’s largest database of objective and quantitative data. BenchmarkPortal’s rigorous standards include auditing and verifying the center’s key performance indicators and comparing that data to other peer organizations. Recipients rank in the top 10 percent of call centers surveyed and are judged on cost-related and quality-related metrics in comparison to their industry peers.
“We certified Delta Dental of Arizona’s customer care operations as a Center of Excellence after evaluating the dental carrier’s effectiveness and efficiency in interacting with their customers. Companies that achieve certification are remarkable in their ability to balance a commitment to service excellence with cost-effective service strategies,” said Bruce Belfiore, CEO of BenchmarkPortal. “We applaud Delta Dental of Arizona’s commitment to superior customer service.”
