Az Business and AZRE magazines announced the publications’ lists of the Most Influential Women in Arizona for 2020, including Marchelle Franklin, director of human services for the City of Phoenix. Each day, azbigmedia.com is profiling one of the Most Influential Women of 2020.
To buy copies of the Most Influential Women in Arizona issue, click here.
Today’s spotlight: Marchelle Franklin
Director of human services
City of Phoenix
Background: Franklin manages a $95 million budget and leads over 375 employees as City of Phoenix Human Services Director. She joined the City of Phoenix in 2002 and prior to her current role, served as director of the Phoenix Police Department Community Affairs division, deputy director for community development and government relations at Phoenix Sky Harbor Airport and separate roles as chief of staff for the Mayor and City Council.
Professional advice: “Be self-aware and authentic, share power and develop people to perform as highly as possible. Be an aggressive listener, give your undivided attention in the moment. Look people in the eye and recognize that individuals are ‘human beings’ first and labels (i.e. employee) second.”
Lesson learned in 2020: “The resilience required to stay strong in a crisis emanates from strong leaders ensuring the team knows what they do matters and has value before the crisis hits. This allows teams to effectively navigate through the crisis while simultaneously revising goals when a crisis creates a new normal.”
Surprising fact: “I am a NASCAR junkie. It’s the roar of the engines and the smell of the rubber that is exhilarating. At least once a year, you can find me at Phoenix Raceway sitting in the front stretch right before Turn 1.”