August 17, 2020

AZ Big Media

Sub-Zero appliances: Tips to find right repair tech to keep them running smoothly

If you made the decision to get yourself a Sub-Zero appliance for your home or place of business, we can safely say that you made a great choice. From a company that has had over half a century of experience in the design and manufacture of cold appliances, one can only expect a high degree of quality and performance, and this brand has certainly earned its place on the list of reputable high-end kitchen appliances. With a product range that includes refrigerators, built-in refrigerators, wine coolers, under-the-counter refrigerators, and more, Sub-Zero has spread its influence far and wide across the United States and beyond, with the future only promising more good things.

The founder, Westye F. Bakke started the company in Madison, Wisconsin in 1945. He is credited for making the first free-standing freezer and built in refrigerators in 1950.  They have a rich history and are considered one of the best or are the best when it comes to refrigerators.  Sub Zero appliances are typically owned by upper middle class to upper class families because of the Sub Zero brand.  They are expensive, but they are ultra reliable, have amazing warranties and seldomly break down.

Now for the bad news. Even with appliances as reliable and well-engineered as the average Sub-Zero is, there is always the risk of experiencing performance issues or system or mechanical failure. In some cases we might be at fault for the trouble but the natural wear and tear that these long-lasting and hard-working machines undergo makes trouble or malfunction more a matter of when, rather than if. That’s why you should always have an appliance repair outfit you can trust on speed dial.

Let’s take a closer look at some of the potential troubles and the warning signs that present themselves when it comes to these otherwise exemplary units, just so you know when it’s time to call in the pros. If you have to call in the professional, this article gives details to look for in a Sub Zero Repair Company/Professional and how to locate the right company for your repair.

The Sub-Zero Refrigerator

This company has been at the forefront of refrigerator design and innovation from the very beginning, meaning that they know a thing or three when it comes to these vitally important appliances. They were the ones who came up with the free-standing and built-in refrigerators, as a matter of fact, which is why most people associate the latter’s look with the brand. Cutting-edge engineering and innovative design are the hallmarks of the Sub-Zero free standing, built-in, or under-the-counter refrigerators, but they are still at the risk of encountering performance troubles and system malfunctions. Contact a trusted Sub-Zero refrigerator repair outfit to help you sort out any problems.

Some refrigerator issues to look out for

Water Leaks

You never want to see water leaking or puddling under your refrigerator because it is a sure sign that something major is wrong. You might have a water supply disruption or there might be deeper internal component failure that is allowing water to seep out of your unit. Call in the experts before further damage to your cold unit or flooring is caused.

Cooling Power Loss

Should you notice that the items in your freezer are thawing out or that the items in the refrigerator compartment are going bad much faster than usual, you might have a cooling problem on your hands. Cooling troubles can be caused by a variety of component’s malfunctioning such as the thermostat, condenser coils, condenser fan, evaporator, evaporator fan, compressor, defrost timers, or a host of other possible culprits. Expert eyes will be able to properly determine the trouble area and get things sorted out.

Overworking Refrigerator

Refrigerators run in cycles of high and low activity that should be barely noticeable when they are running normally. Should you notice that your unit is running the high cycle noticeably more or persistently, then you will want to take a closer look at things. It means that your unit is overworking itself, which may be simply the result of an overstuffed refrigerator, but is more often due to such troubles as condenser failure or compressor malfunction. Don’t ignore such trouble because aside from the increased power costs involved here, your appliance’s components may be incurring more extensive damage that might cost you significantly more to rectify if left to grow.

Some ice maker issues to look out for

The ice maker built into many Sub-Zero models might be prone to troubles all of its own, and these will call for expert Sub-Zero appliance repair assistance as well.

No Ice Production

Can’t do without our ice now, can we? An ice maker that is not giving you any ice at all might have any one of a number of issues the matter with it. Shutoff arm/switch or water supply system malfunctions are some of the more easily detected sources of trouble, but you might have more extensive trouble on your hands. As your ice maker relies on your freezer’s proper operation in order to create the ice you use, ice maker trouble might simply be an indicator of deeper freezer and general appliance problems. Call in the pros for a sure fix.

Dirty/Smelly Ice Production

The last thing you want to have tinkling into a glass of your favorite is dirty or smelly ice. That’s just nasty. Even though it is a rare occurrence with Sub-Zero units, it does happen. The problem is usually found to be a moldy ice tray which can be fixed up with a thorough cleaning. In some cases, the problem turns out to be more severe. Your water supply lines or filters themselves might be compromised, meaning that the water going into your ice may be possibly hazardous to your health. Don’t take your health for granted; always call in for professional assistance whenever your troubles involve the water you drink.

The Sub-Zero Wine Cooler

This is one of those appliances no one can do without once they have a taste of. For those who enjoy quality wines, be it in their own homes or out on the town, a wine cooler is the perfect appliance to help keep those delicate vintages at the perfect temperatures to maintain their bouquet and palatability. Keep an eye out for any warning signs so that you don’t risk losing these valuable stores.

Some wine cooler problems to look out for

Malfunctioning condenser fan and coils

This is one of the more commonly encountered wine cooler issues and leads to a loss of cooling power and the resultant opportunity for wine spoilage. Your condenser coils and fan are vital for the generation of the cold air that keeps your wine bottles cozily chilled out. They may fail in their task due to mechanical failure, system malfunctions or just plain old dirt accumulation. Call in qualified technicians to straighten things out.

Door gasket failure

The door gaskets in your wine cooler are responsible for sealing in the cold air in your unit. When these fail, your cooler will have to work extra hard to replace the escaping cool air, which will translate not only to heightened power bills but an increased likelihood of greater damage to your wine cooler. Nobody wants that. Call in the experts to have a look and carry out the necessary fixes.

What To Look For In A Sub-Zero Repair Service Company?

There are enough appliance repair outfits out there to make choosing one to put your faith in a challenging proposition. Do not make the choice lightly, as an incompetent or unprofessional service might leave you with more time and money lost than the problem would have warranted in the first place. So, how do you choose the right Sub-Zero repair service for the job? Take the following factors into consideration and the answer will become a whole lot clearer for you.

If the Company is Factory-Certified and Authorized by Sub-Zero Inc.

Why is this important?  Sub-Zero appliances probably have the best warranty in the home appliance industry.  Why would you pay out of pocket when Sub-Zero Inc. will take care of your appliance under their ironclad warranty?  Before you start dialing around for a Sub Zero repair company, check to see where if your fridge is still under warranty

Full 2 Year Warranty

Sub Zero refrigerators standard warranty is 2 years full warranty.  For two years from the date of original installation, this Sub-Zero product warranty covers all parts and labor to repair or replace, under normal residential use, any part of the product that proves to be defective in materials or workmanship. All service provided by Sub-Zero under the above warranty must be performed by Sub-Zero Factory Certified Service, unless otherwise specified by Sub-Zero, Inc.

Full 5 Year Sealed System Warranty

They have a 5 year full warranty on the sealed system.  This is the most expensive repair service when it comes to Sub Zero refrigerators.  This is comparable to a transmission or an engine going out on your automobile. For five years from the date of original installation, this Sub-Zero product warranty covers all parts and labor to repair or replace, under normal residential use, these parts that prove to be defective in materials or workmanship: compressor, condenser, evaporator, drier and all connecting tubing,

12 Year Limited Warranty

They also have a 12 Year Limited warranty.  Sub-Zero Inc. will only replace defective parts, but the cost of the repair will come out of the owner’s pocket.  You can also use a non-certified Sub Zero repair company because they typically are more cost effective than the certified companies.


When it comes to such a hands-on field as appliance repair and maintenance, you will always want to look for technicians with a reasonable amount of experience. Sub-Zero appliances are relatively complex machines, even when considered against other high end kitchen and home appliances. Look for a service that has been in the field for a couple of years at least. They will have gained the knowledge necessary to deal with any unique circumstances your particular situation might present.

Customer Care

A repair service should never sound as though they’re doing you a favor. From the moment you call them up to the moment they put their tools away, you should expect professional, courteous, and helpful behavior. Accept nothing less.


Today’s information-dense world has made it a lot easier for us to dig up information than ever before. The internet is a powerful resource for those seeking reviews, references, and general information about potential appliance repair service providers to help them make their final selection. Make use of the company’s website, Google My Business, Facebook, Yelp!, and service aggregators like  Angie’s List, Home Advisor, or even Thumbtack. if you’re so inclined to get an idea of what others experienced with them so you can know whether they are the ones for you.

Service Guarantees

Any repair company worth its weight will have some form of cover in case of the eventuality that they unwittingly cause damage in the course of their work. As one who has invested in a Sub-Zero appliance, be sure that you are covered against any unexpected mishaps.


If promptness is the politeness of Princes, then any service outfit that would claim to treat its customers as Kings will always be on time. Don’t accept any excuses. Look for a company that will be there when they say they will and get the job done in good time so that you can get on with your life.

With a bit of Google-fu and a couple of minutes to spare, you can get the information you need to make an informed decision when it comes to selecting a reliable outfit to handle whatever trouble or scheduled maintenance requirements you might have. It’s the smart thing to do.

How to Find The Best Local Sub Zero Repair Company for You?

Now that we gave you what factors to look for in a good Sub-Zero repair company, we are going to show how to locate the repair company that fits you and your budget. Having the Internet, Google, Bing, and a bunch of cool online apps have made it easier to search for the right Sub-Zero repair company for you.

Start With The Search Engines Like Google, Bing, Yahoo, or Duck Duck Go

Search Engines are our friends.  Google garners the lion share of all the search traffic on the internet and we suggest you should start there with your local search.  Then goto Bing because their algorithms are slightly different so you can find different companies on the first page of your  search results depending on your search terms. Yahoo is very niche because unlike Google and Bing, it’s more of a hybrid of a business directory combined with Bing search engine.  All the local businesses in categories like service repair or restaurants.

Search By Specific Keywords

Start with specific keywords like “sub zero repair”,” Sub Zero repair near me”, “Sub Zero appliance repair”, or some other variations.  Try to stay away from the purchases keywords like “Sub Zero Shop”, “Sub Zero showroom”, and “Sub Zero Store”.  Each Google or Bing search will give you what they called a SERP or search result page.  Each SERP will have Ads at the top and then the top 10 organic ranking and then more Ads at the bottom.

You will also see what they call the Google 3 Pack which are the 3 map locations that are closes to you, by your GPS location. They usually sit in between Google Ads and the first organic position.  Then you get to the second page with the 11th-20 positions. Typically most people will only go to the third page when they are doing a search. As good as this might sound, you might find yourself confused about the best professional Sub Zero repair company because of information overload.

Once you narrow your list of the Sub Zero repair companies to 3 or 2, and you still are unsure, use online apps and aggregators to confirm that you made the right choice.  Remember Sub Zero refrigerators are the Crème De La Crème.  They are the most expensive refrigerators on the planet.  They don’t break down much, but when they do, the repair ticket could run you from $1000 to $3000.  That would be a costly mistake if you chose the wrong professional to do the repair.

Recommendations, Reviews, Background Check, Pricing, Quotes and More

Although doing Google and Bing searches is the fastest way to find the best Sub Zero repair professional, there are other strategies and your need to verify that you made the right choice. These other strategies involve apps and aggregators that give business profiles, their services, reviews, and even pricing.  Use the following tools to final selection on the best local Sub Zero repair company for you.

Ask For a Recommendation on Facebook.

Facebook has a great feature where you ask your friends and the Facebook community for a recommendation for all sorts of categories like car repair, painters, contractors, real estates, and more.  You feel more comfortable getting recommendations from your friends and than reviews from strangers on review sites.

Google My Business Place

We mentioned earlier about the Google Maps 3 Pack earlier with the searches and search engines.  Google My Business Place is the combination of a business location, their profile about their company, services or products, and their reviews!  This is a great tool to check about what other previous customers have said about the company.

Yelp, Angie’s List, and Home Advisors

Beside using Facebook and Google My Business Place, you can use these aggregators to nail down the right company for your Sub Zero repair.  As we mentioned above these aggregators are basically business directories for service repair companies and other businesses can join for free, pay premium membership, and you advertise on them.  That being said, they have great data that is useful when you are trying to find the best professional for the job.  Their profiles will contain services they provide, their history, pricing, and history of their reviews.  Arm with this information, you should be able to make a great and smart decision on choosing who is the best Sub Zero repair company for you

Yelp started as a review company with restaurants and expanded to multiple categories like repair service to salons, and pretty much anything business related.  You can search by categories like appliance repair and locality.

Angie’s List started out as a review and recommendation website for local service providers.  You can search service providers and get recommendations by pricing, see reviews, and even closest providers to your location.  Service providers can bid on your project.

Home Advisors started out as competitor of Angie’s List.  Their services are very similar to Angie’s List.  You can search the nearest Sub Zero repair company and it will show their profiles, reviews, and get a quote.


Sub Zero Appliances are the pinnacle of refrigeration. They are the Ferrari of refrigerators.  The brand is innovative, high tech, and their designs are impeccable.  They are expensive, but they are back with an ironclad warranty that none of the competitors can match.  That being said they will break once in a while and you can’t just call any local appliance company to do your Sub Zero repair. You can diagnose the problem and maybe fix the issue with some of the tips from this article. This could lead to other issues, your best best is to call on a local  experienced or certified Sub Zero repair company to take on the job. IThe tools mentioned above will help find and locate the best Sub Zero repair company for your repair. Do your evaluation based on price, quality of service, customer service, and make sure to check their reviews on previous Sub Zero repair services.