Liv Communities, a leader in multi-family and senior development and property management was recognized once again for its high marks in customer service and resident experience. SatisFacts, the leading provider of resident surveys recently announced the winners of its 2017 National Resident Satisfaction Awards.
Six of Liv Communities’ multifamily developments were honored with Insite Awards for exceptional customer service and residential experiences: Liv Ahwatukee, Liv Arbors, Liv Avenida, Liv North Scottsdale, Liv Northgate, and Liv Wildwood.
“We are thrilled and honored to learn that Liv residents have enjoyed their lives at our communities and shared their experiences for others to learn about. It gives us great joy to know that building true community, through our residents, team members and business partners, means happy people living fuller lives! This designation is the ultimate compliment,” said Heidi Arave, vice president, Liv Multifamily.
StatisFacts surveys more than 3000 residents across the U.S. to identify property management companies that deliver an outstanding resident experience. The SatisFacts Index is the average score of prospective and current resident responses to questions measuring renters’ experiences, ranking key events and experiences from 1 (very unsatisfied) to 5 (very satisfied). Scores are based on resident responses to questions addressing a variety of categories including:
· New customer experience
· Move in experience, satisfaction
· Service, maintenance request satisfaction
· Intent to renew lease upon expiration
To enrich the lives of its residents, Liv Communities incorporates elements of technology, sustainability, wellness and community into its community designs. Liv communities offer resort style state-of-the-art amenities including resort-style pools and spas, fully equipped fitness centers, indoor and outdoor lounge areas, game rooms, parks, walking paths and more.