In the back of a large, architecturally beautiful, glass building on Camelback and 28th Street resides the newest bank to the Biltmore area, UMB Bank.
UMB Bank, a previous resident to the Biltmore area, has returned and brought with them hopes of improving their community.
“We want to become focused and help the community. Most of our team is involved in the community in one way or another, because we want to help Arizona grow,” said President of Arizona Region Robert Faver. “We are operating on what we call TUCE, and that stands for ‘the unparalleled customer experience’.”
After years of asking, customer’s requests have been fulfilled and UMB Bank is “proud to be a part of the prestigious financial district of the Camelback Corridor,” said Branden Zavala, transaction specialist II for the newly added branch.
“Our clientele here is great, we serve and target a lot of people here in this specific area, and so it’s a perfect location,” he said.
Vice President and Financial Center Manager Casey Seeger agreed with Zavala and added that while the Scottsdale community is important, they want to focus on the entire state.
“We didn’t, and don’t, want to be viewed as the Scottsdale bank,” she said. “We want to be an Arizona institution. So being at the center of the financial district really falls into our strategy.”
UMB Bank, while not excluding personal banking, focuses most on commercial and private wealth banking, said Faver.
“Our focus is to help commercial businesses. We want to help businesses grow and we want to grow with them,” he said.
Faver said the size of UMB and the service they provide is what makes them special.
“We have the backing of a large institution providing us the ability to handle large transactions, however we provide service from a community level.”
Both Zavala and Seeger agree with Faver on what makes their bank different than others, as well as holding their own beliefs.
Seeger points the finger of success at their provided customer experience and established history.
“Our company stands for a tradition of character and integrity. We are a 102-year-old bank and we have been able to sustain successfully for that long. We maintained when many in our industry did not, and that is a lot to be proud of,” she said. “We don’t have a bank on every corner so our business really is relationship based. Unlike big-box banks we are deeply rooted in the community because we want to serve the people and resident.”
Zavala, while discussing the banks uniqueness quoted UMB’s CEO, “We are the bank you used to have.”
He explains this quote by describing their principle to not make any empty promises.
“Let’s say you walked into another bank to sign up and they promise you all these things, like no fees and waived this and that, but when the problem actually arises, they throw policy at you. We don’t do that. We actually do what everyone else promises they can do,” he said. “UMB provides a commitment to a higher level of service and a truly unparalleled customer and employee experience. I know it sounds like a cliché, but it really is the heartbeat that we run off.”
