JDA Software Group, Inc. appointed Todd Johnson as the company’s first Chief Customer Officer, reporting directly to Chairman and Chief Executive Officer Bal Dail.
The appointment is effective immediately. In this newly created role, Johnson will lead the company’s customer strategy, ensuring that JDA develops programs that deliver profitable results for customers, increase their satisfaction and promote customer loyalty.
As Chief Customer Officer, Johnson will work cross-functionally to drive customer-focused initiatives that align the company’s solutions and engagement models with the strategic needs and values of JDA’s customers.
This customer-first strategy will streamline and optimize how customers engage with JDA across all aspects of the customer journey. In tandem, he and his team will ensure customers are obtaining the maximum value from their JDA investments.
“Todd’s 20-year tenure with JDA and experience across multiple areas of the business make him uniquely qualified for this newly created position,” said Bal Dail, JDA CEO. “He understands the importance of providing a seamless customer experience and will be dedicated to ensuring that customer centricity is at the core of JDA’s strategy moving forward.”
Johnson held leadership roles in product development, product management, customer support, consulting services and global sales at JDA over the last 20 years, providing him a unique perspective on how the company engages with and is perceived by its customers.
Over his tenure at JDA, he developed strategic relationships and expanded business with JDA’s top customers across the globe.
“We’ve made significant progress on becoming a more customer-centric organization. Over the last 18 months, we have launched a new customer advisory board and Voice of the Customer program. In addition, we have strong Special Interest Groups and an established customer appreciation program,” Johnson said. “We have a solid foundation from which to build, and a world-class customer base that I am eager to work more closely with. Ensuring customers are successful in driving real results is critical to our success and we will continue to listen, learn and build a company that delivers on its customer promises.”
