Making news: SRP, Maracay, Tenec Coatings, Lyft

SRP ranks highest in customer satisfaction

Salt River Project ranks highest in customer satisfaction in the western United States among Large electric utilities for the 20th time in the 21 years that J.D. Power has been surveying residential electric customers – and the 18th year in a row.

According to the 2019 Electric Utility Residential Customer Satisfaction Study, issued today by J.D. Power, electric customers gave SRP a Customer Satisfaction Index score of 790 on a 1,000-point scale – an eight-point improvement from 2018 and a 15-point gain from 2017. The Sacramento Municipal Utility District was second highest-ranked in the West with a 770 score.

The average score in 2019 in the West Large Utility region, which covers utilities in Arizona, California, Colorado, Idaho, Nevada, Oregon, Utah, Washington and Wyoming, is 713. The J.D. Power National Customer Satisfaction Index average score for of all electric utilities surveyed is 725.

SRP’s top ranking in the West Large region in the 2019 J.D. Power residential study marks its 31st award in the 21 years that J.D. Power has surveyed SRP’s residential and business customers. In J.D. Power’s Electric Utility Business Customer Satisfaction Study, announced in December, SRP also received the highest ranking from its business customers for the eighth time in the last 10 years.

Maracay named a Power Builder by U.S. Green Building Council

Maracay has been named a Power Builder by the U.S. Green Building Council (USGBC) as a part of the LEED Homes Awards, an annual honor celebrating residential projects, developers and builders using LEED to improve quality of life for residents, reduce a building’s impact on the environment, and create healthier and more resilient communities. The winners of the LEED Homes Awards include multi-family, single-family and affordable housing projects and companies who utilized innovative and effective sustainability methods in residential spaces in 2018.

In 2018 and thus far in 2019, Maracay has constructed more than 300 LEED-certified homes and launched 10 new home communities with all LEED-certified homes. Maracay is also the only large-scale production homebuilder in the Greater Phoenix Area constructing LEED-certified homes and is the third largest single-family LEED homebuilder in the nation. 

“Our commitment to green building began more than a decade ago with building all Energy Star® certified homes and continues to grow and evolve through programs such as LEED and Indoor airPLUS,” said Andy Warren, Maracay President. “We recognize the importance of homes being healthy and sustainable for both families and the planet, which is why we continue to be the Arizona builder families can trust for carefully crafted homes that meet the highest standards of sustainable new home construction.” 

LEED Homes Power Builders are an elite group of developers and builders that have exhibited an outstanding commitment to LEED and the green building movement within the residential sector. Each Power Builder successfully certified 75 percent or more of their homes and residential units in 2018.

Concrete coating manufacturers dive into contracting

With superior knowledge of product formulation and application, Daniel and Leane Owen have launched Phoenix-based Tenec Coatings, which offers residential, commercial and industrial clients a new, high-quality option for concrete coatings installation, flooring removal and specialty flooring services, including concrete polishing and moisture remediation.

The husband-and-wife team previously owned and operated Arizona Polymer Flooring, which they grew into one of the nation’s leading manufacturers of concrete coatings – a brand that became globally recognized and synonymous for quality and high performance. Following decades of success on the product manufacturing side, they refocused their energy on the contracting side of industry, utilizing their vast expertise to elevate the level of service and technique available to property owners and facility managers.  

“Tenec Coatings gives us a chance to take our decades of industry experience and dive deeper into hands-on contracting,” said CEO Daniel Owen. “We thrive on the complexity of various jobs and welcome new challenges. We are creative and solution-oriented, and after careful thought, we decided this new venture satisfied our individual desires to advance the industry as well as market demand.” 

Under the Owens’ leadership, the Tenec team understands environmental limitations and opportunities, especially in the diverse climates throughout the greater Phoenix-area and Southwest. They serve as trusted consultants for a wide range of flooring projects where quality and attention to detail are paramount. 

“If there’s one thing we’ve learned in the product development space, it’s that no two jobs are the same. Each brings its own set of unique circumstances, requirements and challenges,” said President Leane Owen. “Having achieved success as product manufacturers, often helping contractors troubleshoot jobsite challenges, we know before we start a job exactly which products and installation techniques will create the intended outcome, both short- and long-term.”

Lyft now an approved provider for Medicaid

Lyft announced that they’re the first national ridesharing company to bring their transportation solution to Medicaid beneficiaries. Lyft is now an enrolled Medicaid provider in Arizona following new state regulations for non-emergency medical transportation (NEMT).

In Arizona alone, 23% of the population is enrolled in Medicaid. Lyft is now a covered transportation option to get eligible patients to and from medical appointments.

Lyft worked closely with Jami Snyder, the Director of Arizona’s Medicaid agency, to support Arizona in becoming the first state to develop innovative regulations that create a specific Medicaid provider type just for rideshare:

“We are proud to be the first Medicaid program in the country to establish an innovative regulatory approach that seamlessly offers rideshare as a non-emergency medical transportation option for Medicaid beneficiaries, who do not require special assistance during transport to and from medical appointments,” Snyder said. “This is a significant step forward in medical transportation services and we look forward to seeing its positive impact.”