Pros and cons of a cloud phone system

Business News | 23 Feb |

Cloud phone systems have become popular in many businesses. Cloud phone system is a voice over IP based business phone hosted by a third-party provider. Innovative cloud phone systems organize your business communications and help your business operate with high security. You should check the reputation of the service providers before buying the system from them. It will help you weigh out the pros and cons of purchasing cloud phone services for your business use.

Pros of a cloud phone system.

• Reduce costs.

Whether you are operating a big business or small business, switching to VoIP will reduce your business’ call costs. Cloud phone system providers charge less per minute compared to landline telephone services. Regardless of how many calls you make, cloud phone services will cost you less money than landline service. If you operate a call center, the unlimited minute’s package will save you money, while if your business spare minutes pay as you go pricing can be a good option for you.

• Geographic flexibility.

When using cloud phone systems, you do not need to be in your office to make calls. It allows you to work in any place as long as you have an internet connection. You can work from your house or as a full-time remote worker.  The cloud phone systems have apps to allow you to work from any location.

Geographic flexibility can help you connect your other offices in different locations. If your company has various offices in different places, you can connect them to one phone system and hire one administrator to manage it from any location.

• Reliability.

Companies can host cloud system components in different locations. Hence most providers have little to no disruptions. If you are using cloud phone systems in your various offices, in case one server has a problem, the other server can act as a backup, you will have less downtime. If you host cloud phone systems in different locations, you will experience few disruptions because the servers are similar in each area. Inquire from the service providers when looking for a cloud phone system the downtime of the service.

Cloud phone system cons.

• Router and phone costs.

If you want to switch to a cloud phone system, you need to buy equipment to run it. You require to purchase IP phones to use a cloud phone system.  The IP phones might be adding more costs as you need to buy an Ethernet port to operate them. You might require Ethernet nods and a larger router. Purchasing equipment might cost you a lot of money.

• Outside disruptions.

If you have an internet service provider that keeps on dropping internet service, it will disrupt your cloud phone system. You need to find a reliable internet service provider to solve the problem. However, disruptions might be a big problem if you are trapped in low-quality internet providers by contracts.

Bottom line.

Choosing a cloud phone system will be good for your business as it lowers the costs used in running the phone system. They enable your employees to work from anywhere provided the location has an internet connection. Companies with hosted phone solutions spend less money on phone bills.

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