The city of Phoenix Planning & Development Department’s Office of Customer Advocacy (OCA) provides guidance and support to small business customers new to the development and permit process.  The OCA provides assistance with pre-project research, identifying plan submittal requirements, coordination between the design team and city staff, resolving technical issues and provides a central point of contact for the customer.

The OCA also administers the Adaptive Reuse Program, which encourages the reuse of existing buildings for new businesses and provides regulatory relief in many cases.  Information about the OCA and adaptive reuse program is available online at:

Small business customers are encouraged to contact the office before leasing or purchasing property to verify the site and building will be acceptable for the intended use.  The OCA is open from 8:00 a.m. to 5:00 p.m. and is located in Phoenix City Hall, 200 West Washington Street, second floor.  For more information or to make an appointment, call 602-534-7344.