SIMER MAYO: “We want to build a place for our people where they can achieve their potential, their dreams, and really achieve what they’ve set in their life to achieve,” says the CEO of Valor Global. (Photo by Mike Mertes, AZ Big Media)

Valor Global acquires Triton to expand teleservice offerings

Valor Global, a leading global provider of call center solutions has announced the acquisition of Triton Technologies (“Triton”), an Arizona-based leader in customer experience outsourcing and business development solutions for B2B and B2C global companies and organizations.  The acquisition of Triton significantly expands Valor Global’s current customer care offerings and adds Triton’s innovative and market disrupting TapnTxT™ service to Valor Global’s existing portfolio of service offerings.

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The acquisition of Triton is the third acquisition by Valor Global in the past two years, and follows the recent acquisition of DRS Services USA, a top healthcare and medical call center services provider specializing in patient scheduling and healthcare support solutions, based in Scottsdale, Arizona.   The company, which closed its first round of outside funding in May 2021, plans to continue to grow significantly over the coming months and expects to create 1,000 new jobs in the Arizona market in the coming 12 months.

“We are pleased to welcome the Triton team to the Valor Global family, expanding our ability to deliver even more extraordinary customer experiences seamlessly and consistently” said Valor Global CEO Simer S. Mayo. “With integration of Triton and Valor, we are combining incredible teams of people and best of breed systems and application capabilities for increased security, efficiency, agent productivity and client success. We are also extremely excited to roll out the Triton’s industry disrupting TapnTxt ™ technology to our current and future clients, enabling them to provide efficient and seamless communication to their customers.” 

Valor Global’s acquisition of Triton comes on the heels of the pandemic’s acceleration of the global market for outsourcing customer care solutions, which is poised to grow by $13.67 billion during 2020-2024, according to ReportLinker. As companies begin to emerge to find their post-pandemic “new normal”, they are increasingly turning to BPOs like Valor Global to help manage their customer care.

Valor Global is a Certified Diversity Supplier. As one of the nation’s largest woman and minority-owned organizations, the company fosters a culture of diversity and inclusion as evidenced in the fact that 79% of their leadership is comprised of women and minorities.