If you go back a few decades, you can see that businesses used a very intricate system to handle telecommunication. After landlines were invested, they were considered to be much more convenient.
So, they were sold like hot cakes in the market. Everyone wanted a piece of it. However, in today’s world, landlines are considered a thing of the past. Most companies are planning to completely phase out that setup.
Gautam Buddha said that change is inevitable. All you can do is flow in the direction of it instead of trying to go against it. Read this article to be a part of the upcoming future.
What is a VoIP phone system?
In layman language, voice over internet protocol (VoIP) means you can make a phone call without using a telecommunication line through the use of the internet.
The input is converted into bundles of data, and then they’re transported like other services of the net like email.
You can either call a mobile or landline through it. You can also communicate from one computer to another, over a video.
If you don’t want to let go of the phone lines due to emotional attachment or any other reason. You can simply get an analog telephone adapter, and you’re good to go.
Pro tip: Always use a private network connection for security purposes.
Reasons for shifting to it
Now you’re familiar with the basics of the system. So, here are a few pointers that might nudge you in the right direction:-
When you set up a phone line, a technician will lay down the wires in the office structure. It can take up days to complete the installation process in the entire office.
However, that’s not the case with cloud-based systems. You can access an online portal, through which you can add as well as monitor people on your server. You can personally make changes via logging into the portal or requesting your service provider.
Since the whole setup is cloud-based, you only have to pay the cost per user. You can negotiate the terms of payment for the usage of calling minutes.
It’s advisable to go for a monthly plan. So, if you wish to discontinue, you’re not bound by any payment issues or contracts.
Your company is stable, and the work is good. You feel satisfied for the time being. However, you would want to scale up your business if you want to stay in league with your competitors.
So, instead of cluttering more hardware, you can ask the service provider that you want to add more people into the system. Then they’ll offer you an extension.
You can save money as you go forward, choose a company that gives your discounts or added perks with each extension.
Less hardware mess
Everywhere you see, there are wires coming and going. The landline itself takes up so much space on each desk. That can give a very shabby and messy look to your office. In turn, this can leave a bad impression on your clientele.
With the VoIP system, you don’t have to worry about anything of that sort.
Client interaction and call forwarding
If your company deals with more fieldwork tasks, then it’s time to make the change. As VoIP system allows you forward calls anywhere and to any device. All you require is a working internet connection.
Many companies are discarding the option of voicemail because essential information can get lost. This can make the company lose valuable clients as well as their reputation.
Work from home was never this easy. Now you can access your work from anywhere. You can add your phone into the configuration so that you can entertain clients during the after-work hours as well.
This also allows the companies to remotely hire good employees and get the work done without having to pay for the visa charges.
Why is Aircall the perfect VoIP provider for you?
When you choose VoIP with Aircall, the possibilities are endless.
• Phone system features
They provide you with toll-free and international numbers. They also have interactive voice response, voicemail, and call routing.
Shared call inboxes and contacts are a vital part of the company, ensuring ease of distributing assignments to the employees.
• Call center features
One of the best features would be effective call queuing and queue call back. It also includes real-time modification, parallel calls, and unlimited concurrent calls.
If you’re looking for custom filters, CRM integration, forward to phone, power dialer, and ring on speakers, then you have come to the right place.
• Integration features
You can’t miss out on their computer telephony integration feature. Other interesting features would include contact synchronization, one-click setup, and webhooks & API.
You don’t need to trouble yourself with the analysis of the data, as Aircall provides you with live feed, call center analytics, and call monitoring.