Eric Marcus, CEO of Marcus Networking.

Tech Q&A: Outsourcing vs. consultant

Question: In this economy, does it make more sense to outsource IT or utilize a consultant?
 
Answer: Outsourcing is more cost effective than a full time person and you gain 24/7 support, whereas an employee only works a certain shift like 8 a.m. to 5 p.m.  Outsourcing means you are getting more than just a single person who manages your network. You are a getting a team of experienced technicians who can handle all areas of telecommunications and technology.

Let’s say you have an IT issue in the middle of the night, Marcus Networking has the ability to connect remotely to most computers and take control of the user’s session and see what’s going on.  We can provide hands-on support without being onsite. Most issues are resolved within 15 minutes and that’s faster than it would be to wake a sleeping employee, have them get dressed and drive to the office.

If we find a problem with parts or equipment, we can generally purchase a replacement component and be on-site and have the issue fixed within an hour or two of the diagnosis.  Again, much more efficient than waiting for the employee to get to work and diagnose what’s going on.

In today’s marketplace, outsourcing is about 45 percent less than the cost of a full time employee.  When you consider salary, benefits, payroll taxes, mandatory workman’s compensation, vacation days, sick days, 401K’s or a bonus plan it adds up quickly. Outsourcing is an affordable option for many businesses who wish to get a higher level of work.

Eric Marcus is CEO of Tempe-based Marcus Networking, which specializes in telecommunications centered on phone systems, cabling, and the network infrastructure also known as the “backbone.” Read more about Eric Marcus in the January issue of Az Business magazine.