Here’s what ChatGPT means for the future of businesses
Since launching in late November 2022, ChatGPT has taken the world by storm. From receiving a $10 billion investment from Microsoft to being integrated into businesses and now circulating over 100 million users, one thing is certain: ChatGPT is changing the future of the workplace.
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ChatGPT, launched by Open AI, is an auto-generative AI chatbot that is used for generating dialogue that mimics human conversation. The language model has endless abilities which include writing code, writing articles, debugging and translating texts. Open AI is constantly making improvements to the chatbot to expand its capabilities, with the latest release of GPT4, a multimodal large language model, on March 14, which allows responses to both images and text and up to 20,000 word responses.
With the rise of ChatGPT and other AI-based softwares, companies are jumping on the future of technology by integrating the chatbot into their workplace. According to a survey conducted by ResumeBuilder.com that surveyed 1,000 U.S. business leaders, almost 50% of companies are currently using ChatGPT and 30% plan to. The survey highlights the following tasks that companies use ChatGPT to complete:
• Writing Code (66%)
• Copywriting and Content Creation (58%)
• Customer Support (57%)
ChangeEngine is a future of work company that enables individuals and teams to discover, design and execute employee-facing initiatives. The company has integrated ChatGPT into its workflow by using the AI-based software to enhance current roles such as creating alternative copy for social media ads and drafting internal policies, according to CEO and Co-Founder Andrew Higashi.
“We'll be building ChatGPT into our product so that our users can ideate and brainstorm on copy for their internal campaigns. In the future, we'll be leveraging predictive AI that enables our users to benchmark campaign performance across companies of a similar size,” Higashi says.
Since ChatGPT is still in its early stages, there are still many concerns with using AI within businesses — including a fear of employee layoffs. According to Resume Builder’s survey, 48% of companies using ChatGPT say it has replaced workers, which sparks employee’s anxieties of being laid-off.
“We don’t use ChatGPT to replace jobs. Rather we use it to enhance our current roles,” Higashi says. He adds that ChatGPT can become a proficiency skill that job candidates use on resumes, no different than putting Microsoft Excel or Adobe Photoshop on a resume.
While businesses are adapting to ChatGPT, ethical concerns are beginning to surface around using AI in the workplace. Cisco’s Executive Vice President and General Manager of Security
and Collaboration Jeetu Patel believes businesses should err on the side of caution and consider downsides to using AI, including IP ownership and the rights or original content of owners.
“We must ensure ethical, regulatory and security measures are put in place to ensure the worst never happens so we can focus on the benefits of ChatGPT,” Patel says.
With its ability to mimic human conversation and produce information and data in a matter of seconds, ChatGPT can be a great resource for businesses and has the potential to change how companies allocate their time and resources. However, businesses must be ethical in using AI-based software and understand where their auto-generative data is coming from.
“Despite the tremendous positive impact AI can have, it’s more critical than ever that the industry ensures responsible and ethical use cases, guidelines are implemented, and, when appropriate, restrictions win out,” Patel concludes.