If you are in business, you’ve had unhappy customers. No matter how excellent your services or products, at some point someone will have issues. Customers often experience buyer’s remorse —…
Graduating students and alumni rate dental coverage among the top five most important benefits — medical insurance, yearly salary increase, 401(k) retirement plan, dental insurance and life insurance. In an…
Adweek has reported that the FDA has picked six agencies — including Phoenix-based Riester, which has previously been involved in youth tobacco prevention advertising — to work on a new anti-smoking…
Grayhawk Golf Club announced the opening of Isabella’s Kitchen on Thursday, October 11, 2012. Located in North Scottsdale across the street from the main entrance of Grayhawk Golf Club, Isabella’s…
When a business leader calls for the creation of a Facebook page and a witty Twitter handle, he often believes the social media strategy is in place and he returns…
Management guru Peter Drucker said, “the aim of marketing is to know and understand the customer so well that the product or service fits him and sells itself.” Business owners…
Coming in November, Citrine Natural Beauty Bar will be one of the many élite boutiques and local retailers to join Biltmore Fashion Park’s new UNION concept. A custom perfumery and…
The nine Arizona-based Inc. 500 companies will speak to the business community at an educational luncheon event on Thursday, October 18th from 11:30 a.m. to 2 p.m. at SkySong, the…
Despite the slow economic recovery, Arizona already has many businesses showing impressive growth and even job creation. The W. P. Carey School of Business at Arizona State University is recognizing…
In July, I shared five tips for providing great customer service. I’d like to focus on another important aspect of customer service that may be attributed to common sense but…
The 2012 Small Business Leadership Academy (SBLA) kicks off with two nights devoted to strategy, and more specifically, competitive advantage and how to achieve it. Emphasis is put on the…
Ria Robles discusses how her participation in the Small Business Leadership Academy has benefited her and her business, B2B Delivery, LLC. Small Business Leadership Academy Past Participant: Ria Robles B2B Delivery,…
