In July, I shared five tips for providing great customer service. I’d like to focus on another important aspect of customer service that may be attributed to common sense but…
The 2012 Small Business Leadership Academy (SBLA) kicks off with two nights devoted to strategy, and more specifically, competitive advantage and how to achieve it. Emphasis is put on the…
Ria Robles discusses how her participation in the Small Business Leadership Academy has benefited her and her business, B2B Delivery, LLC. Small Business Leadership Academy Past Participant: Ria Robles B2B Delivery,…
Scottsdale concierge psychiatrist, Yasinski Psychiatry, takes a personal and convenient approach to patient care with in-home appointments. Once upon a time, making house calls was standard practice for physicians. A…
One well-known Republican will not be at the Republican National Convention. Instead, former GOP Vice Presidential candidate Sarah Palin is starting the week in Arizona to campaign for her allies.…
In working with small, growing entrepreneurial businesses, I have discovered several common financial-related issues with which they struggle. When I first start working with these businesses, most if not all…
Bentley Gallery, a leading contemporary art gallery in the Southwest since 1990, has announced plans to relocate to its downtown Phoenix warehouse space. The gallery will be located at 215…
Every business knows about social media, many businesses have some sort of social media presence, but very few have implemented a comprehensive and successful social media strategy that maximizes benefits…
A funny thing happens on Kickstarter, the website where people ask for money to finance their projects. Sometimes, they get more money than they ask for. Sometimes, they get millions…
The city of Phoenix Planning & Development Department’s Office of Customer Advocacy (OCA) provides guidance and support to small business customers new to the development and permit process. The OCA…
What does the Inc. 500|5000 list, Ranking Arizona and Arizona Corporate Excellence (ACE) Awards all have in common? They’re a mix of local and national business awards from incredible companies. There…
Americans increased their retail spending in July by the most in five months, opening their wallets after a frugal spring and offering hope that the slumping economy may rebound in…
