Scottsdale-based LeaseHawk, a leader in multifamily technology solutions, has expanded its artificial intelligence (AI) platform to include ACE AI, a virtual leasing assistant. ACE AI is the multifamily industry’s first AI-powered leasing assistant that interacts with apartment hunters 24/7 through conversational interfaces of voice, chat and text. The technology will be on display at the 2019 Apartmentalize National Apartment Association Conference in Denver, June 26-28.
LeaseHawk has mined data from the over 80 million calls that they have tracked and recorded. They found the average apartment property misses nearly 49% of calls and today’s renter will not call back or leave a voicemail if their call isn’t answered the first time. These prospective renters are savvy shoppers who have done their homework before they reach out to a property. They want immediate answers to their questions, like the 67% of callers that just want pricing and availability, or they will move on to the next option.
LeaseHawk’s ACE AI leasing assistant gives management companies a competitive edge by offering engagement tools that meet the demands of today’s renter. When a property is closed or the staff is unavailable, ACE AI interacts with prospects by creating a self-directed experience to answer their specific questions about the property as well as provide pricing and availability. ACE AI uses natural language processing and understanding to create a human-like conversational experience on every call, chat and text.
“We leveraged the same technology, used to power Amazon Alexa and Google Assistant, to modernize the apartment leasing experience,” says LeaseHawk CEO, Mike Mueller. “ACE AI is enabling apartment hunters to take control of the conversation and giving management companies and owners a cost-effective alternative to call centers.”
Owners spend millions of dollars a year on call centers to answer calls. However, renters are increasingly using self-service channels to conduct their entire apartment search without interacting with a person. In fact, Gartner projects that more than 85% of customer interactions will be managed without a human by 2020. Intelligent assistant technology is already prevalent in many industries including hotels, airlines and banking, and will drive the future of apartment hunting by creating a self-directed model that is responsive and easy to use.
To learn more about ACE AI, visit leasehawk.ai.
