Tag Archives: customer care center

94750491

Discover’s Phoenix facility has 250 job openings

Discover, which operates several customer care centers across the country, has announced more than 250 open positions at its Phoenixl office. The hiring initiative will include customer care representatives, analyst positions and service support.
Customer care center representatives will handle inbound calls, share features about Discover’s card options and provide helpful information to Discover’s cardmembers. Analyst will provide modeling and analytical support for departments throughout the customer care center, including credit risk management, marketing, corporate risk management, internal audit and finance.
“We’re committed to creating a workplace culture of collaboration, inclusion and respect, and are excited to expand our workforce in Phoenix with more than 250 promising job opportunities,” said Jim Panzarino, executive vice president and chief credit and card operations officer at Discover. “Our Phoenix Customer Care Center offers the training, resources and tools for our employees to flourish and grow their careers while also providing an industry-leading, award-winning customer experience.”
Discover has received industry and local recognition as a top employer in the region for its company culture, including:
·         Ranked among the Top 25 Companies for Culture & Values in 2014 by Glassdoor.com
·         Listed as one of the Top Companies to Work For in Arizona by CareerBuilder in 2014
Best Places to Work For Extra-Large category
·         Ranked among the highest in Customer Loyalty (18 years in a row) according to the 2014 Brand Keys Customer Loyalty Engagement Index Report.
In addition to its dedication to employees and customers, Discover is committed to contributing positively to the community. In Phoenix, Discover’s employees have helped with local educational programs, supported the troops, and raised funds for charitable organizations. As of 2014, the local office has:
·         Helped build 15 homes with Habitat for Humanity Central Arizona
·         Sent 450 care packages to the troops overseas and also contributed 300 clothing and bath sets to support Operation Shower
·         Raised $6,642 for Susan G. Komen
·         Collected 260 pounds of food for the Salvation Army
·         Participated with Paseo Hills’ Junior Achievement program
The Phoenix center provides customer service, banking, marketing services and supportive functions for Discover and Discover Network customers. The location is a state-of-the-art center with 375,000 square feet of space that is home to an on-site café, fitness center, lounges and sports facilities.

To see current opportunities to work for Discover, including more information regarding locations and benefits, visit mydiscovercareer.com.

Westgate Entertainment District

Terminix Bringing 300 Jobs to Glendale

iStar Financial announced today that Terminix, the world’s largest pest control provider, will open a new customer care center at Westgate Entertainment District in October that will bring as many as 300 jobs to Arizona and help invigorate activity within the office buildings of the Entertainment District.

At 32,800 square feet, the deal is the largest office lease in Westgate’s history. The Memphis, Tenn.-based company is expanding its customer service operations to Arizona and will take over the entire second floor of the east office building beginning October 1.

“With Westgate’s attributes, including over 15 on-site restaurants and abundant parking, we strategically and aggressively targeted large corporate users and are pleased to announce the full-floor lease to Terminix,” said Jeff Teetsel, development manager of Westgate Entertainment District. “This is the largest office lease in Westgate’s history, and is another indication of our positive momentum. With our direct freeway access and ease and efficiency for employees to walk to lunch, we have a uniquely desirable mixed-use environment for office tenants.”

The announcement comes on the heels of strong leasing activity at Westgate Entertainment District in recent months including signed leases from Buffalo Wild Wings and Whiskey Rose Bar & Grill and the recent openings of Chipotle, Gallery Glendale and The Arizona Republic, which relocated its West Valley office earlier this year.

“This lease is a validation of the market’s response to the nearly $1 million in investments iStar has made in upgrades to the property over the past year that includes improving the parking lot and common areas and installing new signage to benefit office tenants,” said Teetsel.

Terminix, a company with revenues exceeding $1.3 billion, is the largest subsidiary of ServiceMaster, one of the world’s largest residential service networks. Terminix services more than 3 million residential and commercial customers in 47 states and 14 countries.

“This new Arizona facility reinforces our commitment to enhancing the Terminix customer experience and providing one-call resolution to any customer questions or concerns,” said Larry Pruitt, president of Terminix.  “Terminix already earns best-in-class service ratings from customers, and this new center will help us take that service to an even higher level.”

Terminix conducted a site selection process throughout the western United States, narrowed the focus to Denver, Salt Lake City and Phoenix, and ultimately selected metro Phoenix and Glendale specifically.

CBRE’s Bryan Taute and Brad Anderson represented the landlord and Newmark Grubb Knight Frank’s Aaron Sommer, of the Atlanta office, and Geoffrey Waldrom and Dan Dobric, of the Phoenix office, represented the tenant.

The City of Glendale Economic Development Department worked to expedite permit processing and coordination to help the tenant meet its expedited occupancy target date. Jeanine Jerkovic in City’s Economic Development department coordinated the City’s efforts, along with Department Director Brian Friedman.

For more information about Westgate Entertainment District, visit www.westgateaz.com.