OneRoof Energy, Inc., a complete solar services provider and subsidiary of OneRoof Energy Group, Inc., announced today that it plans to triple its existing call center from 40 full time employees to 120 full time employees, adding 80 jobs to the Phoenix market over the next twelve months. The call center expansion is necessary to provide support for the company’s growing direct sales force launched in 2013 and comes amid rapid market expansion, including the company’s entry into the Massachusetts market earlier this month. The center will also provide support for new channel alliances currently under development including retail energy partnerships.
“With a number of reputable call center training institutes in the area, Phoenix is a hot bed for call center expertise. It is also a mature solar market and that is an ideal combination for us,” states Nick Hofer, Senior Vice President of Sales and Marketing at OneRoof Energy. “We are committed to providing the best customer experience in the industry and the call center will play a critical role in realizing that goal.”
Arizona remains one of the top three residential solar states in the nation. The residential market saw 72.7 MW installed in 2013, up 17% year-over-year despite a reduction in rebate funding to $0.10/W and a hotly contested regulatory battle over adjustments to Net Energy Metering (NEM).
“The Phoenix metro area has one of the largest call center workforces in the U.S., offering trained agents with excellent call center skills,” said King White, president of Site Selection Group, LLC. – a leading business location advisory firm. “With its expansion, OneRoof Energy is poised to be a leader in customer care in the residential solar market nationally.”