Tag Archives: monsoon season

Power Outage Map

SRP’s Expanded Power Outage Map Available In Time For Monsoon Season

The monsoon season can produce potentially dangerous storms and worrisome moments for Valley residents.

To minimize uncertainty during bad weather or power outages all SRP customers can now visit the SRP website at any time to check on the status of a power outage. During its pilot launch last summer, the website feature was available during storm activity only to customers with a MyAccount ID.

“With the newly expanded power outage map, SRP customers, Valley media and concerned residents can easily obtain outage facts by scrolling over yellow pushpins on the map that share information such as the affected area, number of people impacted, and expected time of repair,” said Glen Traasdahl, SRP’s director of Technology Services.

Valley resident also can access the power outage map from a smart phone or tablet, and get the same information regarding each outage area.

“In addition to being able to look at the power outage map 24/7, SRP customers can now be alerted via email or text when their home is in an area where an outage has occurred by signing up for a notification on My Account,” added Renee Castillo, senior director of customer services. To learn more, visit www.srpnet.com and search My Account.

SRP also would like to remind Valley residents of these summer safety tips:

  • Try to remain indoors during a storm.
  • If caught outdoors, stay at least 100 feet from any downed power line.
  • Never try to help someone trapped by a power line.  The line could be energized and endanger your own safety.  Instead, immediately call 911 for help.  Then call SRP’s emergency number, (602) 236-8811, to report the incident.
  • If a power line hits your car while you are in it, stay inside the car until professional help arrives.
  • If your vehicle catches fire and you must leave it, avoid making contact with the vehicle and the ground at the same time.  Jump from the vehicle, landing with both feet together.  Shuffle or hop away, keeping both feet in contact with each other until you are at least 100 feet from the vehicle.  This may avoid making your body a ground path between energized and grounded areas or objects.
  • Do not shower during a storm. Lightning can travel through pipes.
  • Do not swim during a storm. Lightning can strike bodies of water.
  • Lightning can travel through electric lines and damage electronic equipment.  Therefore, when practical, unplug the power cords to all electronic equipment to provide total protection from lightning-induced damage.

SRP routinely posts updates and outage information on Twitter and Facebook during major storms. To get connected, follow @SRPconnect on Twitter or “like” SRP’s Facebook page. During a power outage, SRP customer service representatives can be reached at (602) 236-8888.

SRP is the third-largest public power utility in the nation, serving nearly 945,000 electric customers in the greater Phoenix metropolitan area.

summer energy demand

APS Prepared To Meet Summer Energy Demand

As summer energy demand increases, APS reminds its customers it is well positioned to meet their energy needs over the next three months.

This message is the key theme of a three-minute APS-produced video that can be viewed on YouTube: youtube.com/arizonapublicservice. The video features interviews with company officials about this summer’s peak demand forecast, the resources available to serve that demand, a summary of APS’s system improvements, and the steps the company takes to prepare for wildfires and other emergencies.

“One of our most important jobs each year is to make sure the APS system is ready when the summer heat arrives,” said Daniel Froetscher, APS Vice President of Energy Delivery. “We invest in the electricity grid, secure an ample supply of power for even the hottest days, and prepare in advance for storms, wildfires and other events that can cause power outages. When outages do occur, our top priority is to get the lights back on quickly and safely, while communicating regularly with our customers about our efforts to restore the power.”

In preparation for meeting the needs of its customers this summer, APS in 2011 invested about $250 million in system improvements. This included more than 40 miles of new and rebuilt power lines and the construction of seven new substations throughout the company’s service territory.

This summer, APS anticipates a peak of 7,067 megawatts (MW), compared with the 2011 summer peak of 7,087 MW, which occurred on Aug. 24, during the hottest monsoon season ever recorded in the Valley. Between its existing generation, and long- and short-term contracts, APS has 8,696 MW of resources available to help meet summer demand.

The all-time APS system peak of 7,236 MW was set on July 21, 2006. (The summer peak – the 15-minute period when APS customers require the most energy – typically occurs in July or August between 5 and 6 p.m.)

APS successfully met peak demand in 2011 while providing its 1.1 million customers with record high levels of reliability. For the year, the typical APS customer experienced 0.79 power outages compared to a national industry median of 1.12 interruptions. Meanwhile, the typical APS customer experienced 69 minutes of interrupted service in 2011, compared with an industry median of 114 minutes. Both marks are APS records and fall within or near the top quartile of the industry.

In the event of large-scale customer outages, the company utilizes its Twitter outage feed, @APSOutageCenter, to provide real-time updates to its customers and other key audiences.

APS, Arizona’s largest and longest-serving electricity utility, serves more than 1.1 million customers in 11 of the state’s 15 counties. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW)

For more information on APS’s ability to meet the summer energy demand, visit APS’s website at aps.com.