self service Archives

Are Self-Service Technologies Making Your Business Better?

by in Podcasts | Small Biz

Self-service technologies, which automate routine interactions between companies and customers, are a source of convenience and efficiency to both parties — until something goes wrong and the customer cannot make the system work. Many companies should be focusing more closely on the overall customer experience, says Michael Goul, a professor of information systems and a… Read More →

The Buzz on AZNow.Biz – December 27, 2010

Arizona Business Magazine's Editor-in-Chief Janet Perez
by in Blogs

This week on AZNow.Biz we look at how convenience clinics can help companies’ bottom lines by getting employees back on their feet and back in the office more quickly. Also, our partners at the W. P. Carey School of Business at Arizona State University advise businesses to consider the customer when using self-service technology. And… Read More →